Not only were the huge bananas Rich was wearing heavy, and uncomfortable, they still didn’t let Rich understand much, especially in any kind of complex, or social environment. While I had read about some of the various frequency transposition programs available within our industry, the results I had with previous attempts to use some of the gear with this feature had ended with very mixed results.
His eyes instantly lit up. He said sure, if they worked he’d love to try something lighter and more comfortable, so we fit him up with a set of Rexton’s Strata 12 receiver in the canal instruments, wrote up a trial agreement and sent Rich out to see how the new gear measured up against his old out where it mattered, in his own environment.
A few days later Rich was back. His trial had gone better than he’d expected. He was hearing the wife around the house like he hadn’t in years, and had done much better overall with his new Rextons, than with the old Phonak power aids. Rich had done so much better than he’d expected that he wasn’t back to complain, he was back for more!
When we’d originally set Rich up, we’d used Rexton’s entry level wireless system, their Strata 12, twenty-four channel system. It works great for most folks who aren’t in too many challenging environments, has full wireless capbabilities and was already showing that the inherent frequency transposition programs were helping Rich more than either of us had expected.
However, Rich explained that with his old set, he hadn’t been able to get into any complex, or social situations at all, as he could barely get by in the quiet simple environments and that with his old gear, while everything had indeed been louder, it still wasn’t clear, or understandable in most of the cases, so he’d set his expectations of what he’d be able to do in life low, because of these limitations. But, he was doing so much better that he wanted to know if we could help him in those more complex environments, including in his vehicle.
It seems that Rich being able to understand without so much difficulty had opened new horizons and now he was being called upon to participate, including taking friends on outings that found him in the driver’s seat, followed by conversations in restaurants, and other social settings. Suddenly, all those fun places he’d been totally lost in before, were now becoming a possibility again, and Rich wanted to see what we could do.
So, I swapped out Rexton’s entry level gear for a pair of their mid-range Strata 16s, with their full thirty-two channels, beefed up noise control, and their super cool, ‘focus 360’ program that was designed specifically for situations like those when Rich is driving and folks are sitting behind him.
This gear is so smart, that it can tell automatically when you are in the car. This gear knows that unlike other mixed noise environments, that in the car, you do want to be able to hear and understand the speech coming from behind, so it switches from the normal noise reduction features, to one designed just for such environments.
But, Rich wasn’t done yet. He’d heard music again, like he hadn’t for years, and while hearing well for the first time on his cell phone, he wanted to know about what we could do for the TV and make his cell phone even better?
We explained that the Mini-Blu controller & dongle would allow Rich to not only get his cell phone calls hands free, but in stereo. This, as well as acting as a remote control, or streaming his TV and iPad directly into his ears, all corrected for his loss. The big grin and nod we got set us to it. Within about twenty more minutes we’d added programs that streamed Rich’s cell phone calls, and one to stream his iPad, and TV, as well as pairing the Mini Blu with his phone. Then I went outside with one of our office portables and gave him a call to check the results.
To say that he was happy with the initial results would be an understatement. Things that had been very difficult, like cell calls were now not only easy, but hands free, in stereo and best of all he could understand them without straining or missing all that he had been before.
Once again, we wrote up another trial agreement and sent Rich out on his way to try out the new features and equipment in the real world. The only place that mattered.
When Rich came back in the next week he had a smile that lit up the room. He’d been out and into places he hadn’t been able to function in for years and years. He was literally experiencing his life in a whole new and richer way. He not only came back with wonderful reports of places he’d been, and things he’d heard, he came back and offered to be our patient of the month for the month of April.
If, you’d like to read more about Rich’s experience with us, and his new gear, you can read about it in two of the best little monthlies in the known universe, "Senior Scene", or "Spotlight on Brevard" magazines. They are free and available just about everywhere in Brevard County.
We’d like to take all the credit for helping Rich to experience this new and richer life, but that simply wouldn’t be fair, this is a team effort.
Behind Natasha, and I there is a very deep bench of hard working folks at Rexton. Engineers, audiologists, support staff who make it possible for us to help the folks we do, by providing us with the most advanced, coolest and most incredible hearing care gear that I’ve ever had the opportunity to use in the thirty plus years that I’ve been fitting hearing aids.
Honestly folks, there has never been any more natural sounding, or effective, life changing gear, ever.
If, you, or a loved one has been putting off getting some help for a hearing problem because you’ve heard a bunch of hearing aid horror stories from the past, well, forget about them. These simply aren’t your daddy’s hearing aids. I know, because I’ve not only been fitting them for over thirty years, I’ve been wearing hearing aids myself for the past twenty.
Nothing compares to the quality of sound, or performance in noise of today’s gear. Come in and experience it for yourself. We’ll be happy to screen your hearing, and set you up with a trial of some of the coolest gear on the planet, free of charge, and let you experience just what a life changing experience better hearing can be for you.
Give us a call, or drop by. Let us demonstrate not only the coolest gear on the planet, but just what it means to be Patient Centered and Results Oriented.
Rich did, and is enjoying a far richer life than he ever thought possible. So can you.